Privacy policy

Norma Design
Last updated: 21/06 - 2025

This Privacy Policy describes how Norma Design ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Norma Design ("the Site"), or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a site visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect – and have collected during the past 12 months – personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The type of personal information we receive depends on how you interact with our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You

Information you provide directly to us through the Services may include:

Basic contact details, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, and security questions.
Shopping information, including items you view, add to your cart, or save to your wishlist.
Customer support information, including details you choose to share when you communicate with us (e.g., through messages sent via the Services).

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our website and account, such as device information, browser information, network connection data, your IP address, and other information regarding your interactions with the Services.

Information We Receive From Third Parties

We may also receive information about you from third parties, such as:

Companies supporting our Site and Services, such as Shopify.
Payment processors who collect payment details (e.g., bank account, credit/debit card details, billing address) to process your transactions.
Marketing or analytics partners who help us deliver personalized advertising and track performance.

All information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Provide products and services – to process payments, fulfill orders, arrange shipping, handle returns/exchanges, manage your account, and enable you to leave reviews.
Marketing and advertising – to send marketing communications via email, SMS, or post, and to show you relevant ads.
Security and fraud prevention – to detect and prevent fraudulent, illegal, or harmful activities.
Customer communication – to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies. For Shopify-specific cookie details, please see: https://www.shopify.com/legal/cookies.

Cookies help us operate and improve the Site, remember preferences, run analytics, and personalize experiences. You can block or delete cookies in your browser settings, but this may impact your use of the Services.

How We Share Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

Service providers (IT, payment processing, logistics, analytics, cloud storage).
Business and marketing partners (including Shopify).
When you consent (e.g., social media integrations, referrals).

We do not sell sensitive personal information to derive characteristics about you.

User-Generated Content

If you post reviews or other content through the Services, this content may be public. We cannot control how others use information you choose to make public.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their practices or policies. Please review their privacy policies before sharing your information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from individuals under 16. If you believe a child has provided us with their data, please contact us to have it removed.

Security & Retention

No system is 100% secure, and we cannot guarantee absolute security. Do not share sensitive data over insecure channels. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the following rights:

Access/Know – request details about the data we hold on you.
Deletion – request we delete your data.
Correction – request we update inaccurate data.
Portability – request a copy of your data in transferable format.
Opt-out – request we do not “sell” or “share” your data for targeted advertising.
Restrict/Withdraw consent – limit processing or revoke consent where applicable.
Appeal – appeal our decision if we deny your request.

We will not discriminate against you for exercising your rights. Verification may be required.

Complaints

If you are unhappy with how we handle your data, you may contact us. Depending on your location, you may also contact your local data protection authority.

International Users

We may transfer your data outside your country, including to the US. If transferring from the EU/UK, we rely on Standard Contractual Clauses or other recognized safeguards unless transferring to an adequacy-approved country.

Contact

If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please email us at: kontact@norma-design.com